| Frank | |
|---|---|
| Registered insurer | GMHBA Limited (Frank is a GMHBA brand) |
| Who can join | Open to anyone |
| Business structure | Member-owned mutual, not-for-profit |
| Hospital policies (30 June 2025) | 139,614 (2.3% of all hospital policies), covering 276,474 people. Figure is for GMHBA including Frank |
| Hospital tiers on sale (1 September 2026) | Basic, Basic Plus, Bronze, Bronze Plus, Silver, Silver Plus |
| Excess options on open hospital policies | $750 |
| Age-based discount (18–29) | Offered on its open hospital policies |
| Ambulance | Emergency ambulance included on its open hospital policies |
Who is behind Frank
Frank isn't a separate registered insurer. PrivateHealth.gov.au lists Frank Health Insurance as a brand of GMHBA Limited, a mutual organisation that operates on a not-for-profit basis. Your policy, the fund rules and any complaint go through GMHBA. That also means your waiting periods transfer between Frank and GMHBA policies in the usual way when you switch.
What Frank sells
At 1 September 2026 Frank's open hospital policies covered Basic (an accident-focused policy), Basic Plus, Bronze, Bronze Plus, Silver and Silver Plus, including 'Max' versions of Bronze Plus and Silver Plus. There was no Frank-branded Gold policy: for Gold you would need a GMHBA policy or another fund. Every Frank hospital policy we found carried a $750 excess, which is within the Medicare Levy Surcharge limit for a single policy. Frank policies were listed with the age-based discount for people who join aged 18 to 29, and include emergency ambulance.
One consequence of the single excess level: if you want a lower excess to reduce what you pay on admission, Frank's range won't offer it.
The GMHBA figures behind Frank
GMHBA (including Frank) accounted for 1.8% of Ombudsman complaints in 2024–25 against a 2.1% market share, with no investigated complaints. Retention was 79.9% (industry 85.0%), benefits paid were 81.9% of premiums (industry 84.5%) and management expenses were 14.5% (industry 10.9%). 86.3% of in-hospital medical services had no gap, close to the industry's 87.1%.
GMHBA (incl. Frank) against the industry: 2024–25 data
Every year the Private Health Insurance Ombudsman compares all insurers on the same measures, and PrivateHealth.gov.au republishes the results on each insurer's profile. The table below is GMHBA (incl. Frank)'s (reported at the level of the registered insurer), with the industry result beside each figure. Its complaints-to-market-share ratio was 0.86: a figure of 1.00 means complaints exactly in proportion to size.
| Measure | GMHBA (incl. Frank) | Industry | Reading |
|---|---|---|---|
| Share of all Ombudsman complaints | 1.8% | Market share 2.1% | Fewer complaints than its size |
| Share of investigated complaints | 0.0% | Market share 2.1% | |
| Member retention (hospital cover) | 79.9% | 85.0% | Weaker than industry |
| Benefits paid as % of premiums | 81.9% | 84.5% | Weaker than industry |
| Management expenses % of premium income | 14.5% | 10.9% | Weaker than industry |
| Hospital charges covered | 89.2% | 89.0% | In line with industry |
| Medical services with no gap | 86.3% | 87.1% | Weaker than industry |
| Medical services with no gap or a known gap | 95.6% | 97.1% | Weaker than industry |
| Extras (general treatment) charges covered | 45.6% | 50.7% | Weaker than industry |
How to read it: complaint share is the fairest single comparison of service across funds of different sizes, because it's measured against market share. Benefits as a % of premiums shows how much of the premium pool went back to members as claims; a mutual that returns more is not necessarily cheaper, and a fund can move this figure by changing prices. The gap measures show how often members avoided an out-of-pocket medical bill after a hospital stay, which is what most people mean by "good cover".
Hospital agreements
| ACT | NSW | VIC | QLD | SA | WA | TAS | NT | |
|---|---|---|---|---|---|---|---|---|
| Private hospitals | 5 | 92 | 69 | 50 | 17 | 21 | 7 | 1 |
| Most held by any insurer | 7 | 97 | 74 | 58 | 17 | 23 | 7 | 2 |
| Day hospitals | 7 | 87 | 58 | 47 | 25 | 20 | 8 | 2 |
| Most held by any insurer | 9 | 98 | 64 | 50 | 30 | 28 | 11 | 2 |
What to check before you join Frank
- No Gold tier under the Frank brand. Pregnancy and some other categories are only guaranteed at Gold.
- Single excess level ($750) on Frank hospital policies.
- Performance figures are GMHBA's, covering both brands.
- Over 31 and joining for the first time? Work out your Lifetime Health Cover loading first, and if you earn over the threshold, check the Medicare Levy Surcharge you'd avoid.
Common questions about Frank
Who owns Frank health insurance?
GMHBA Limited. PrivateHealth.gov.au lists Frank Health Insurance as a GMHBA brand, and GMHBA is a not-for-profit mutual.
Does Frank offer Gold hospital cover?
Not under the Frank name, in the Government's product data at 1 September 2026. Frank's hospital policies ranged from Basic to Silver Plus.
Is Frank not-for-profit?
Frank is a brand of GMHBA, which operates on a not-for-profit basis.
Other fund reviews
See every registered health insurer compared on complaints and benefits, or read how the private health insurance rebate and hospital cover tiers work.
This review is general information based on published government and regulator data. We don't rate or rank funds, and it doesn't consider your circumstances. Check a policy's Private Health Information Statement before you buy.
