EnergyAustralia: ownership, plans and where it sells

EnergyAustralia at a glance

Figures are from the Australian Energy Regulator and EnergyAustralia's own website.

Ownership and history

CLP entered Australia in 2001 by buying into Yallourn Energy, merged it with Victorian retailer TXU in 2005 as TRUenergy, and in 2011 bought the retail customers of the NSW Government's EnergyAustralia, taking its name in 2012. The business owns power stations as well as the retail arm. The AER notes EnergyAustralia's residential customer numbers in the national-rules states fell by around 113,000 between 2020-21 and 2024-25.

EnergyAustralia rates by network, 2026-27

On 10 October 2026, EnergyAustralia's lowest-priced single-rate electricity plan charged from 25.96 c/kWh to 41.91 c/kWh plus a daily supply charge, depending on the network zone, which put it between 7% and 12% below the reference price at standard usage. The reference price is the Default Market Offer (DMO), or the Victorian Default Offer (VDO) in Victoria.

EnergyAustralia's lowest-priced plans charge the same rates as its standing offer, which sit at the reference price, and come in below it through a guaranteed discount: 12% in NSW, 10% in south-east Queensland and 7% in SA on the Flexi Plan, which lists a 12-month benefit period, and 10% on the Victorian Home 365 plan, a 12-month contract. Check what the price becomes when that period ends.

Single-rate plans are the like-for-like comparison the regulators use. Time-of-use, controlled load and solar plans are priced differently, so run your own usage through Energy Made Easy or Victorian Energy Compare before you choose.

Plans EnergyAustralia markets

EnergyAustralia sells flat-rate and time-of-use electricity plans, gas plans and solar-focused offers; the AER cites its Solar Home Bundle as an example of retailers packaging solar and batteries with a plan. Since 1 July 2026 it must offer the Solar Sharer plan in NSW, south-east Queensland and SA.

It also publishes seniors offers: the NSW Seniors Offer for NSW Seniors Card holders (a 14% guaranteed discount), the VIC Seniors Offer for Victorian Seniors Card holders and a QLD Seniors Offer (12% each), checked on 10 October 2026. The NSW Government's Seniors Card website lists EnergyAustralia's NSW offer. Our page on energy discounts for seniors compares the seniors plans on the market.

Where EnergyAustralia sells, state by state

EnergyAustralia sells electricity and gas in NSW, Victoria, SA and the ACT, and electricity in south-east Queensland:

Regulator actions

In September 2024 the Federal Court ordered EnergyAustralia to pay $14 million in penalties, in proceedings brought by the ACCC, for misleading statements about electricity prices sent to around 566,000 consumers and for breaching the Electricity Retail Code's pricing information rules. In March 2026 it paid AER infringement notices totalling $142,800 over an alleged transfer without explicit informed consent and disconnection obligations.

EnergyAustralia's complaints record

The Australian Energy Regulator publishes how many complaints each retailer receives. The figures below are complaints made to EnergyAustralia itself by residential customers in NSW, Queensland, South Australia, Tasmania and the ACT, as reported to the AER, with the figure for all retailers beside them. We publish the counts and do not rate retailers.

Concessions and seniors

State energy concessions and rebates are paid by governments, so eligible seniors and other card holders keep them whichever retailer they choose. They do not move automatically when you switch: tell EnergyAustralia or your new retailer about your card, or in South Australia tell ConcessionsSA. Our state pages list each concession, for example in NSW, Victoria and Queensland.

EnergyAustralia compared with AGL and Origin Energy

The public record for the three, side by side. For prices, the rates table above shows EnergyAustralia's lowest single-rate plan in each zone, AGL vs Origin vs EnergyAustralia compares the big three zone by zone, and the government comparators show every plan at your address.

How to check EnergyAustralia's plans against the market

Retailers must publish their generally available plans to the government comparators: Energy Made Easy in NSW, Queensland, SA, Tasmania and the ACT, and Victorian Energy Compare in Victoria. Each plan there has a standard fact sheet listing every rate, fee and discount condition, which is the fairest way to line EnergyAustralia's plans up against everyone else's.

Start with how far below the reference price each plan is (the Default Market Offer in NSW, south-east Queensland and SA, or the Victorian Default Offer), then run your own annual usage from a recent bill through the shortlist. The same retailer can be among the cheapest in one network zone and not in another.