Synergy: WA's electricity retailer explained
Synergy is owned by the Government of Western Australia and supplies electricity to more than a million WA customers. If you live on Western Power's network in the South West Interconnected System and use less than 50 MWh a year, which covers almost every home from Kalbarri to Albany and Kalgoorlie, Synergy is your only electricity retailer by law.
Its prices are set by the WA Government. From 1 July 2026 the standard A1 home tariff is 33.2621 c/kWh plus $1.1924 a day. This page explains Synergy's plans, its solar buyback rates and the rebates that come through your Synergy bill.
By Better Rate Mate Editorial Team ยท Last reviewed
General information only. We don't compare every provider or plan in the market, and we may earn a commission if you sign up through our links.
Synergy at a glance
From Synergy's website and the WA Government.
| Synergy | |
|---|---|
| Ownership | Government of Western Australia |
| Customers | More than one million |
| Serves | The South West Interconnected System (Western Power network) |
| A1 home tariff from 1 July 2026 | 33.2621 c/kWh plus $1.1924 a day (including GST) |
| Home plans | Home Plan (A1), Midday Saver, Electric Vehicle Add On, Home Business Plan (K1) |
| Solar buyback (DEBS) | 10 c/kWh 3pm-9pm, 2 c/kWh at other times |
Choosing between Synergy's plans
You cannot switch retailer, but you can switch plan. The A1 plan charges 33.26 c/kWh at any time plus 119.24 c a day and needs no smart meter. Midday Saver charges 8.85 c/kWh from 9am to 3pm, 55.33 c/kWh from 3pm to 9pm and 24.34 c/kWh overnight, plus 132.78 c a day, so it rewards households that can use more power in the middle of the day and less in the evening. The Electric Vehicle Add On adds an overnight rate of 19.92 c/kWh from 11pm to 6am for EV owners. Compare your own usage pattern against each before assuming A1 is cheapest. Our WA electricity and gas page sets the three side by side.
Solar and batteries
Synergy pays for exported solar under the Distributed Energy Buyback Scheme: 10 c/kWh between 3pm and 9pm and 2 c/kWh at other times. Synergy customers can also get a WA Residential Battery Scheme rebate of up to $1,300 on top of the federal battery discount, provided the battery joins a Synergy virtual power plant.
Synergy's complaints record
The Australian Energy Regulator's complaints data does not cover WA. The Economic Regulation Authority collects the same kind of figures from WA retailers. We publish the counts and do not rate retailers.
| Synergy | |
|---|---|
| Residential electricity customers | 1,080,421 |
| Residential complaints | 15,380 |
Concessions on a Synergy bill
The WA Government's Energy Assistance Payment, credited through your Synergy bill, is $377.14 a year for eligible Health Care Card, Pensioner Concession Card and Veterans' Affairs card holders. Register your card in your Synergy account to receive it.
General information only. We don't compare every provider or plan in the market, and we may earn a commission if you sign up through our links.
What to watch for
- You cannot switch electricity retailer on Western Power's network, but you can compare gas retailers.
- Check whether Midday Saver beats A1 for your household before switching.
- DEBS pays five times as much for exports between 3pm and 9pm as at other times; west-facing panels and battery settings can help.
Common questions
Can I switch from Synergy to another electricity retailer?
Not if you are a typical household on Western Power's network using under 50 MWh a year. Synergy is the only retailer allowed to supply you. You can choose your gas retailer.
Who owns Synergy?
The Government of Western Australia.
What is Synergy's A1 rate in 2026-27?
From 1 July 2026, 33.2621 c/kWh plus a supply charge of $1.1924 a day, including GST.
How much does Synergy pay for solar?
Under the Distributed Energy Buyback Scheme, 10 c/kWh for exports between 3pm and 9pm and 2 c/kWh at other times.
Further reading
Where Synergy sells, state by state
How the market works in each state it supplies: the distributors, the reference or regulated price, concessions and feed-in tariff rules.