Complaints
Last updated: 26 October 2026
If something about Better Rate Mate hasn't met your expectations, please tell us. We read every complaint and use what we learn to improve the site.
Better Rate Mate is a trading name of AM Marketing Group Pty Ltd, ABN 37 613 053 286.
Complaints about Better Rate Mate
What this covers
You can complain about our website, our content, how we handled your enquiry, or how we handled your information.
How to complain
- Use the form on our contact page.
- Or email [email protected].
- Or write to us at AM Marketing Group Pty Ltd (trading as Better Rate Mate), P.O. Box 69, Gunning NSW 2581.
What to include
- Your name
- How we can reach you
- What happened
- What you'd like us to do
Please don't send passwords or full card numbers.
What happens next
We aim to acknowledge your complaint promptly. We'll look into it and respond in writing as soon as we can. If we need more time, we'll tell you. Making a complaint is free.
If you're not happy with our response
If your complaint is about privacy, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
For anything else, we'll tell you about any other options that may be available to you.
Complaints about a product or provider
We're not the provider of any product. That means we can't resolve a dispute about a policy, claim, loan, card, plan or bill. Start by complaining to the provider through its own complaints process. If the issue isn't resolved, you may be able to take it further:
- Insurance, loans, credit cards and other financial products: theAustralian Financial Complaints Authority (AFCA) is a free external dispute resolution scheme for consumers and small businesses. AFCA handles complaints about financial firms that are AFCA members. You can check on AFCA's website whether your provider is a member, ormake a complaint with AFCA.
- Energy: the energy and water ombudsman in your state or territory.
- Phone and internet: theTelecommunications Industry Ombudsman (TIO).
- Health insurance: the Private Health Insurance Ombudsman, part of theCommonwealth Ombudsman.
If you're struggling with money
The National Debt Helpline offers free help if you're struggling with money problems.