AGL Energy: rates, plans, ownership and where it sells

AGL at a glance

Figures are from the Australian Energy Regulator and AGL's own website.

AGL rates by network, 2026-27

On 10 October 2026, AGL's lowest-priced single-rate electricity plan charged from 22.32 c/kWh to 39.81 c/kWh plus a daily supply charge, depending on the network zone, which put it between 5% and 14% below the reference price at standard usage. The reference price is the Default Market Offer (DMO), or the Victorian Default Offer (VDO) in Victoria.

AGL's plan data says any increase to its rates on these plans will happen in July, with at least five business days' notice; national rules already stop retailers raising a market plan's prices more than once a year.

Single-rate plans are the like-for-like comparison the regulators use. Time-of-use, controlled load and solar plans are priced differently, so run your own usage through Energy Made Easy or Victorian Energy Compare before you choose.

One of the 'big three'

The AER groups AGL, Origin Energy and EnergyAustralia as Tier 1 retailers. Together they served 60.9% of residential electricity customers in the national-rules states at 30 June 2025, a share that has been falling slowly as smaller retailers grow. In gas, AGL is the largest retailer in those states by residential customers. AGL vs Origin vs EnergyAustralia compares the three's lowest single-rate plans zone by zone.

Plans AGL markets

AGL sells standard flat-rate and time-of-use plans, solar plans, and an electric vehicle plan with cheaper overnight charging (the AER cites AGL's Night Saver EV plan as an example of EV-specific offers). Plan names and prices change often; the fact sheet on Energy Made Easy or Victorian Energy Compare is the reliable record.

AGL also has a Seniors Saver plan for Seniors Card holders, for electricity and gas in NSW, Queensland, SA and Victoria, which AGL describes as an ongoing plan with no contract term and no exit fees. On 10 October 2026 its single-rate version was 6% to 16% below the reference price at standard usage, $20 to $104 a year less than AGL's Residential Smart Saver in the same zone. Our page on energy discounts for seniors compares it with the other retailers' seniors plans.

Where AGL sells, state by state

AGL sells electricity and gas in four states and gas only in WA. In each, the network, the reference price and the rules differ:

AGL's Solar Sharer Offer: free power in the middle of the day

Like every retailer with more than 1,000 customers in the Default Market Offer areas, AGL must offer the government's Solar Sharer plan. AGL says the first 24 kWh you use each day is free between 11am and 2pm in NSW and Queensland, or between 12pm and 3pm in South Australia, with use above that billed at the plan's usage rates. Supply charges and controlled load are charged as normal, including during the free window. It suits households that can run the dishwasher, washing machine, dryer, pool pump or EV charging in the middle of the day.

Regulator actions

In December 2024 the Federal Court ordered AGL to pay $25 million in penalties in proceedings brought by the AER over the handling of Centrepay payments from former customers. AGL appealed, and on 19 August 2026 the Full Federal Court allowed the appeal and set aside the findings and penalty (AGL Retail Energy Limited v Australian Energy Regulator [2026] FCAFC 106).

AGL's complaints record

The Australian Energy Regulator publishes how many complaints each retailer receives. The figures below are complaints made to AGL itself by residential customers in NSW, Queensland, South Australia, Tasmania and the ACT, as reported to the AER, with the figure for all retailers beside them. We publish the counts and do not rate retailers.

Concessions and seniors

AGL's concessions page lists the government concessions and rebates it can apply in each state, and the cards each one accepts.

State energy concessions and rebates are paid by governments, so eligible seniors and other card holders keep them whichever retailer they choose. They do not move automatically when you switch: tell AGL or your new retailer about your card, or in South Australia tell ConcessionsSA. Our state pages list each concession, for example in NSW, Victoria and Queensland.

AGL compared with Origin Energy and EnergyAustralia

The public record for the three, side by side. For prices, the rates table above shows AGL's lowest single-rate plan in each zone, AGL vs Origin vs EnergyAustralia compares the big three zone by zone, and the government comparators show every plan at your address.

How to check AGL's plans against the market

Retailers must publish their generally available plans to the government comparators: Energy Made Easy in NSW, Queensland, SA, Tasmania and the ACT, and Victorian Energy Compare in Victoria. Each plan there has a standard fact sheet listing every rate, fee and discount condition, which is the fairest way to line AGL's plans up against everyone else's.

Start with how far below the reference price each plan is (the Default Market Offer in NSW, south-east Queensland and SA, or the Victorian Default Offer), then run your own annual usage from a recent bill through the shortlist. The same retailer can be among the cheapest in one network zone and not in another.